Stuff We Get Asked A Lot
FAQs
Welcome to the GH Graphix Help Center. We’ve compiled some of our customers’ most frequently asked questions into one easy-to-access place. Check them out below - maybe you’ll have the same question that was on somebody else’s mind. Should you have any other issue that we may have missed, don’t hesitate to reach out.
​What is your return policy?
All return requests must be notified by the customer to us in writing by email.
All orders of printed goods will be refunded/replaced if a request is made by the customer within 14 days of delivery due to faulty.
Faulty unembellished goods can be returned for a full refund or exchange when we have been notified by the customer within 30 days of delivery. No returns requests are accepted when given after 30 days of delivery date.
The customer is liable for return postage charges on all goods - we advise a r.ecorded delivery which can be arranged by ourselves if requested . If the reason for return is faulty goods then we will refund any reasonable postage charges incurred by the customer after we have inspected the goods and we are in agreement with the customer over faulty condition of the product/s.
The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account.. You will be refunded on to the card that the goods were purchased, or via PayPal, cheque or BACS transfer. If your card expires before we process your refund please contact us.
To arrange a return please email: enquiries@gh-graphix.co.uk
Do you provide proofs?
Yes, for every custom/personalised order you will be sent an artwork proof that will need to be approved before production can start.
How do I order?
Please select all options provided on the product page and enter any other requirements requests in the box provided. If in doubt please email or Facebook Message us.
What else do you print?
We print on loads of clothing, bags, leaflets, business cards and many more items. if you do not see what you are after please feel free to get in contact.
We also do embroidery!